Terms and Conditions

The Customer must be at least eighteen (18) years of age in order to conduct a transaction. In addition the customer must be the actual owner of any and all property sold to Bowjangles(Midlands).

The customer must be acting on his or her own behalf and not as the agent or representative of another person.

All valuations before the metals are received, are subject to the gold being weighed and tested by us. Valuations given after receipt of your metals may be revoked untill accepted by the applicant.

Items may become tarnished where testing takes place.
Such tarnishing is however superficial and can usually be polished out.

In some rare circumstances, it may be necessary to file a very small sample of metal from the item.
We will do our best to ensure that this is done on an area of the item that is not visible.

We recommend you use a postal method that uses sufficient insurance such as Royal Mail Special Delivery (Defaults to £500 insurance) for items upto £2500, a special courier may be needed to insure larger amounts.

Bowjangles (Midlands) will not be held liable for any loss or damage to items whilst in transit to us. Please therefore ensure that you select the most appropriate postal method for your items and that it is adequately insured and packaged.

Bowjangles(Midlands) Partnership reserves the right, in its sole discretion, to reject at delivery time any delivery which appears to be damaged, opened, or tampered with. Any such delivery may be returned by the post office to the customer and any missing items would have to be covered by postal insurance.

Bowjangles(Midlands) shall have no liability to any customer without proof of delivery and acceptance, such as is given with special delivery.

Please ensure you package all items appropriately. We recommend using an envelope wrapped in newspaper or a padded envelope.
 

We will endeavour to solve any disagreements as quickly as possible.
If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England or Wales and the laws of England and Wales will apply.

 

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